Course curriculum

    1. The History of Customer Success

    2. Defining Customer Success

    3. Elements of Customer Success

    1. Proactive Support

    2. Multi-Channel Support

    3. Customer Education & Onboarding

    1. Defining & Measuring Key Performance Indicators

    2. Understanding Customer Behavior

    3. Analyzing Customer Feedback

    1. Establishing Effective Communication

    2. Developing Positive Relationships

    3. Driving Operational Efficiency

About this course

  • Free
  • 12 lessons